Terms and Conditions

The warranty period for used goods, in particular (but not exclusively) the products with the condition declared as "B-Stock", "Occasion", "Demo" or "used", is 12 months, by law.

In addition to the warranty and conditions set forth in the 3-year warranty section (section 3-year warranty), the following exclusions apply:

• Defects in the product due to non-compliance of operating instructions, overload or lack of adequate maintenance.
• Product defects described on text and/or photo or communicated verbally by our staff at the time of purchase.
• Defects in the product caused by the use of non-approved/non-original accessories or spare parts.
• Defects in the product caused by a third party, general damage caused by improper use, or direct damage usually covered by the owner's personal or business insurance.

The warranty claim must be made within 1 year from the date of purchase/delivery. The warranty period is neither extended nor renewed by use of the warranty services. Only the original purchaser is entitled to warranty service and cannot be re-issued, assigned or transferred.

3‑Year Retailer Warranty

In addition to statutory warranty rights, MusiX GmbH grants customers a voluntary three (3)‑year retailer warranty on all new products purchased from us for orders placed on or after 16 September 2016. The period starts on the purchase date (invoice date). Your statutory rights remain unaffected by this warranty.

Scope of Warranty

• Free repair of the defective product, or
• an equivalent replacement.

If neither repair nor equivalent replacement is possible, we will refund the purchase price.

Bring‑In Process

• This is a bring‑in warranty.
• The customer bears the cost of shipping to MusiX or an authorized service center.
• MusiX covers the cost of return shipping to the customer.
• Please contact our customer service before sending any item (phone or return@musix.com) to confirm address and procedure.

Customer Obligations

• Provide proof of purchase (invoice) and a clear defect description.
• Back up or remove personal data and accessories not required for the repair.

Exclusions

• Damage caused by accident, improper use, liquids, incorrect voltage, impact/drop, or insufficient care/maintenance,
• modifications or repairs by unauthorized third parties,
• normal wear and cosmetic defects without functional impairment,
• removed, altered or illegible serial numbers,
• damage caused by force majeure (e.g., fire, flooding, earthquake),
• software, firmware, licenses and digital content, unless expressly stated otherwise.

Consumables

This 3‑year retailer warranty does not cover consumables such as batteries, rechargeable batteries, tubes/valves, strings, fuses and lamps.

Used Goods

For used items (e.g., “B‑Stock”, “Occasion”, “Demo”), a separate warranty period of 12 months applies, subject to the specific exclusions stated for such goods. Statutory rights remain unaffected.

Processing Time

Repair times depend on spare‑parts availability and the scope of the defect; in some cases the process may take several weeks to months. We strive to process cases promptly and keep customers informed.

Non‑transferability & Liability

This retailer warranty is non‑transferable and applies only to the original end‑customer purchaser. Our liability for intent, gross negligence, and injury to life, body, or health remains unaffected by this warranty.